Policies

REFUND POLICY

• Refunds will be processed within 7-10 days of receiving the returned item.
• If the customer wishes to return the shoes for any reason other than quality, 10% of the total amount paid will be deducted as a purchasing fee.
• To be eligible for a refund, the shoes must be in their original condition and packaging, with all tags attached.
• The customer is responsible for the cost of return shipping.
• Refunds will only be issued to the original payment method used for the purchase.
• If the shoes are returned due to a quality issue, the customer will not be charged a restocking fee.
• Refunds are not available for any shoes that have been customized or altered in any way.

If you have any questions or concerns about our refund policy, please contact our customer service team.

 

WARRANTY POLICY

• We offer a 1-year leather warranty on our shoes from the date of purchase.
• If you experience any issues with the leather, such as cracking or peeling, we will repair or replace the shoes at no additional cost to you.
• Water damage is not covered under our warranty policy. If the shoes are damaged due to exposure to water, the warranty will not apply.
• If your shoes are damaged for any reason other than water damage, we will repair them within 7-10 days of receiving them.
• To claim a warranty repair or replacement, please contact our customer service team with your proof of purchase and a description of the issue.
• The customer is responsible for the cost of shipping the shoes to us for repair or replacement.
• Our warranty does not cover shoes that have been customized or altered in any way.
• Our warranty only applies to shoes that have been purchased directly from us.

If you have any questions or concerns about our warranty policy, please contact our customer service team.

 

RETURN POLICY

• Shoes can be exchanged within 7 days of purchase.
• To be eligible for an exchange, the shoes must be in their original condition and packaging, with all tags attached.
• The customer is responsible for the cost of return shipping.
• Shoes can be exchanged for a different size or color, or for a different style of equal or greater value.
• If the shoes being exchanged are of greater value than the replacement shoes, the customer is responsible for paying the difference in price.
• Shoes that have been customized or altered in any way are not eligible for exchange.
• To initiate an exchange, please contact our customer service team with your order information and the reason for the exchange.

If you have any questions or concerns about our return policy, please contact our customer service team.